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Customer care

Return policy

Guidance for requesting a return or size exchange from Ritvaa.

Return window

Contact us within 7 calendar days of recorded delivery to request a return or size exchange.

Eligibility

Items must be unused, unwashed, unworn, and returned with their original tags and packaging. We may decline items that show wear, alteration, damage, fragrance, or washing.

Starting a return

Email ritvaaclothing@gmail.com with your order number and reason for return. Please wait for return confirmation and instructions before sending the item.